Problem

DWK Life Sciences was faced with a significant challenge. They were saddled down by an old version of SAP CRM that hindered their ability to scale their ecommerce component of their business due to a shopping cart loaded with bloatware, inefficiency while being tied into a crucial part of the company’s operating infrastructure.

Challenges Identified

  • 1- A semi-functional shopping cart that when touched, seemed to break other critical components tied into the supply chain.
  • 2- An inefficient shopping part that hindered rather than helped a smooth ecommerce experience for DWK’s client base.
  • 3- No way to re-market to existing clients through promotional codes or tiered pricing.
  • 4- A non-existent Search Engine Optimization or Paid Search strategy.

Actions Taken

  • 1- In-Depth Research Performed
  • 2- Full product page redesign for user-friendliness & better conversions
  • 3- Conversion Rate optimization
  • 4- Correct set up of tracking
  • 5- Installation of thank you pages to accurately track Key Performance Indicators (KPI’s)
  • 6- SEO optimization of content and images
  • 7- Introduced consumer financing to the product pages

Results Achieved

1. – Collected accurate data through resolved tracking.

2. – Enhanced the user experience by making the site more intuitive, easier to find products.

3. – The new product page launch made the flow to purchase seamless by showcasing detailed descriptions and consumer financing.

4. – Aggressive marketing through SEO is helping generate sales with new and returning customers.

Before

After

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